Privacy Policy

Effective Date: November 1, 2024
Last Updated: November 27, 2024

Aurum Lumos Institute (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including any courses, certifications, or resources we provide (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our Services.

1. INFORMATION WE COLLECT

We may collect information that identifies, relates to, or could reasonably be linked with you (“Personal Information”), including:

A. Information You Provide

  • Account Information: Name, email address, phone number, billing address, and payment details when you register for our courses or services.
  • Profile Information: Details you provide in forms, questionnaires, or surveys during the course of your training.
  • Communications: Any messages, feedback, or support inquiries you send us.

B. Automatically Collected Information

  • Usage Data: Information about how you access and interact with our website (e.g., IP address, browser type, operating system, pages viewed, and time spent on pages).
  • Cookies and Tracking Technologies: Data collected through cookies, pixels, or other tracking mechanisms. You can manage cookies through your browser settings.

C. Third-Party Information
We may collect additional information from third-party sources, such as payment processors or social media platforms, when you engage with us on these channels.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide, manage, and improve our Services, including course access and customer support.
  • Process payments and complete transactions.
  • Send administrative emails (e.g., account updates, purchase confirmations).
  • Communicate promotions, updates, and other marketing materials, where consented.
  • Personalize your experience based on your preferences and usage patterns.
  • Comply with legal obligations and enforce our terms and policies.

3. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your Personal Information to third parties. However, we may share your information in the following situations:

A. Service Providers
We may share your information with third-party vendors who assist with website hosting, payment processing, email delivery, analytics, or marketing. These parties are contractually obligated to protect your information.

B. Legal Compliance
We may disclose your information to comply with applicable laws, regulations, or legal processes, including responding to subpoenas or court orders.

C. Business Transfers
In the event of a merger, sale, or acquisition, your information may be transferred as part of the transaction.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Remember your preferences.
  • Analyze website traffic and usage patterns.
  • Deliver relevant ads and promotions.

You can control or disable cookies in your browser settings. Disabling cookies may affect the functionality of certain features of our Services.

5. DATA RETENTION

We retain your information for as long as necessary to:

  • Provide the Services you have requested.
  • Comply with legal obligations.
  • Resolve disputes and enforce our agreements.

When no longer required, your data will be securely deleted or anonymized.

6. YOUR RIGHTS

Depending on your location, you may have certain rights under applicable data protection laws, including:

  • Access: Request a copy of your personal data.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data.
  • Restriction: Restrict how your data is processed.
  • Portability: Request a copy of your data in a portable format.
  • Objection: Object to the processing of your data for certain purposes, such as marketing.

To exercise your rights, contact us here. We may request verification of your identity before fulfilling your request.

7. DATA SECURITY

We implement reasonable security measures to protect your data from unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

8. INTERNATIONAL USERS

If you are accessing our Services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States or other countries. By using our Services, you consent to such transfers.

9. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their policies.

11. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our Services after changes are made constitutes your acceptance of the revised policy.

12. CONTACT US

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us here.